terms and conditions
Welcome to Electro Home. By accessing or purchasing from our website, you agree to be bound by the following terms and conditions. Please read these carefully.
1. General Terms
- These terms and conditions govern the use of our website and the purchase of products from Electro Home.
- We reserve the right to update, modify, or change these terms at any time, and it is your responsibility to review them periodically.
2. Orders & Payments
- All orders placed through our website are subject to acceptance and availability.
- Payment must be made in full before an order is processed. We accept a variety of payment methods, including credit/debit cards and online payment systems.
- By placing an order, you agree to provide accurate and complete payment details, and you authorize Electro Home to charge the amount for your order.
3. Shipping & Delivery
- Electro Home offers two shipping options:
- Free Regular Shipping with varying delivery times.
- Advanced Shipping for a fee of $4.90, which guarantees delivery within 16 days.
- Shipping times are estimates and may vary depending on external factors such as location, weather, and third-party logistics.
- Once an order is shipped and you will receive tracking information, where applicable.
4. Returns & Refunds
- We offer free returns within 90 days of placing the order. The first return on each order is free (up to 5 returns per month).
- Refunds will be issued if an order is not delivered within 30 days of the purchase date.
- Damaged or Lost Packages: If your package arrives damaged or is lost in transit, we will provide a full refund or replacement, depending on your preference. Claims must be made within 48 hours of receiving the item or if the package is missing.
- To initiate a return or refund request, please contact us at:
📧 Email: [email protected]
📞 WhatsApp: +212 606 905 651
5. Product Customization
- We offer product customization options. However, Electro Home is not responsible for errors made by customers in the provided customization details, such as spelling or design preferences.
- Once an order is placed, no changes can be made, and cancellations may not be possible.
6. Liability
- Electro Home is not responsible for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
- Product images and descriptions are for illustrative purposes only. Actual products may vary in appearance due to manufacturing or design changes.
7. Privacy & Data Protection
- We respect your privacy and are committed to protecting your personal information. All personal data provided during the order process will be handled in accordance with our privacy policy.
8. Governing Law
- These terms and conditions are governed by the laws of the jurisdiction in which Electro Home operates. Any disputes will be resolved in the courts of that jurisdiction.
9. Contact Information
For any inquiries regarding these terms and conditions or our products, please contact us:
📧 Email: [email protected]
📞 WhatsApp: +212 606 905 651
📩 Facebook: Electro Home
By purchasing from Electro Home, you acknowledge and agree to these terms and conditions.
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